Warranty Policy

All products sold on Padlock Hub come with a manufacturer’s warranty. The duration varies by brand.

Warranty Duration

• ABUS: Typically 2 years, but varies by product.
• ABLOY: 10 years on mechanical components.
• Other Brands: Warranty periods vary—refer to individual product descriptions or contact us for details.

What the Warranty Covers

The warranty covers manufacturing defects and faults in materials and workmanship, including:

• Structural breakage under normal use
• Defective locking mechanisms
• Corrosion resistance (for models rated for outdoor or marine use)

What the Warranty Does Not Cover

The warranty does not cover:

• Misuse, abuse, or improper installation
• Normal wear and tear, scratches, or cosmetic damage
• Lost keys or key duplication issues
• Tampering, unauthorized modifications, or forced entry damage
• Environmental damage beyond rated specifications (e.g., excessive exposure to chemicals, seawater, etc.)

How to Claim a Warranty Repair or Replacement

To lodge a warranty claim, contact us at [email protected] with:

• Proof of purchase
• Photos/videos of the issue
• A description of the fault

We will assess the claim and, if valid, facilitate a repair, replacement, or refund in accordance with the manufacturer’s warranty and Consumer Guarantees Act (CGA).

If the fault is covered under warranty, return shipping costs may be covered depending on the case.