Refund Policy

Unless a product is faulty or not as described, all sales are final. This includes clearance items and used electronic access devices.

Padlock Hub may offer refunds in exceptional circumstances. To learn more, contact [email protected]

Damages and Issues

Please inspect your order upon reception and contact us immediately if any items are damaged, faulty, or incorrect.

Returns

We comply with the Consumer Guarantees Act (CGA). If a product is faulty, not as described, or unfit for purpose, you may request a repair, replacement, or refund.

Change of Mind

We do not have to accept returns for change of mind, but we may do so at our discretion.

Shipping Costs

• If the item is faulty, we will cover return shipping.
• If returning for any other reason (where accepted), the customer must cover shipping costs.

How to Request a Return

Contact us at [email protected] to discuss your issue and arrange a return if eligible.

Refunds

If a refund is approved, you’ll be automatically refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Warranty

Any product warranties are covered under the Consumer Guarantees Act (CGA).