Last updated: March 1, 2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from padlockhub.co.nz (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

• “Cookies” are data files placed on your device or computer to store user preferences and enhance site functionality. You can manage cookies via your browser settings.
• “Log files” track actions occurring on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about your browsing behavior.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, delivery address, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information via Stripe, arranging for delivery, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud;
• When in line with the preferences you have shared with us, provide you with marketing emails and newsletters (only if you opt-in).

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address) and more generally to improve and optimize our Site.

Sharing your personal information

We do not sell your personal information. However, we share your Personal Information with third parties to help us provide services, including:

• Shipping Providers to facilitate delivery of your orders.
• Marketing Agencies to send promotional emails and newsletters (only if you opt-in).

We also use Google Analytics to help us understand how customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy. You can opt out of Google Analytics here: Google Opt-Out.

Additionally, we may share your Personal Information to comply with applicable laws and regulations, respond to subpoenas or legal requests, or protect our rights.

Behavioural advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising using the links below:

• Facebook Ads
• Google Ads
• Digital Advertising Alliance

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Security of Your Data

We take data security seriously and have implemented security measures including:

• 256-bit encryption for secure data storage.
• SSL encryption for secure website transactions.
• Payment processing via Stripe, which complies with PCI DSS standards.

Surveys and Research

Occasionally, we may invite you to participate in an online survey or provide feedback regarding your experience. This information is used in an aggregated form to improve our Site and services.

Accessing and correcting your data

You can access, update, or request deletion of your personal information at any time by logging into your account at padlockhub.co.nz or contacting us at [email protected].

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you request deletion. Your information may be transferred outside of New Zealand, including to the United States and Europe.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. Any changes will be posted with the updated effective date.

Minors

The Site is not intended for individuals under the age of 18, and we do not knowingly collect data from minors.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

• Email: [email protected]
• Phone: +64 3 688 0036
• Address: 43 Bank Street, Timaru 7910, Canterbury, New Zealand